If you are not completely satisfied with an item you have purchased for any reason then you are entitled to return the order for a refund. Please contact us first to advise of any problems.

In the event of you needing to return an item back to us. Please always email us first to discuss.

If you wish to return an item, please provide a note outlining your reasons for the return and send the product with all warranty cards, manuals etc. in the original box to:

Accessory City

Just The Shop
Unit 1 Green Street Industrial Estate
Green Street
BN21 1QN

Please include your order reference and full name and address.

We not compensate for any costs incurred in returning items, however if you are returning an item because of an error by us or because your product is faulty, not as described or not fit for purpose, we are more than happy to supply you with a free returns address for use inside the UK only. Please email us for details.

Products Damaged On Arrival

We will immediately replace any damaged products provided that we are notified within a reasonable time of receipt of the goods. If we cannot replace the defective item we will offer an alternative or refund you in full. We will also offer you a free returns address.

We offer a cooling off period of 7 working days where your order can be cancelled for any reason.